“The usability of products has traditionally been tested in controlled laboratory settings. This approach emphasizes how usable a product is. It has been most commonly used to evaluate desktop applications, such as websites, word processors, and search tools. Doing usability testing in a laboratory, or a temporarily assigned controlled environment, enables evaluators to control what users do and to control environmental and social influences that might impact users’ performance. The goal is to test whether the product being developed is usable by the intended user population to achieve the tasks for which it was designed” (Rogers, Sharp, & Preece, 2012). Thoughts As my team and I conducted our initial usability test for accessing the audit worksheet for the BS in Information Technology on Middle Georgia State University’s website, we discovered that our users had a difficult time finding it in a timely manner. This led to the users becoming frustrated with the website and a...
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